Refund policy

We have a 14-day return policy. Which means you have 14 days after receiving your item to request a return. Please see details below.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Made to Order items- Due to the handmade nature and lead time, Made to Order items  may be returned ONLY if there is a significant defect due to shipment.

Ready To Ship items- may be returned within 14 days upon receipt of the item.

To start a return, you can contact us at info@theunpolishedbarn.com

If your return is accepted, Please send the item back at your expense. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@theunpolishedbarn.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

NON-returnable items 
Unfortunately, we DO NOT accept returns on SALE items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theunpolishedbarn.com.